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Premium Support
Reactor 5 developers
enjoy access to a variety of support tools, options and services. These
include:
Premium
Support (Available for a small annual fee)
Oak Grove Premium Support is available for a small annual fee and includes:
24x7
Support - From complex technical queries to functional user
concerns, our experienced support staff can handle it all - when you
need it handled.
Online
Support Requests with Tracking - Search the Reactor 5 knowledge
base, log cases, or review and update existing cases 24/7 - without
ever needing to contact an Oak Grove employee.
Guaranteed Response Times - Oak Grove's
teams of dedicated support personnel will acknowledge your problem,
research it and help you solve it within an agreed-upon timeframe. Perfect
for quick development cycles and difficult implementations.
In addition to all of the support services listed above,
Oak Grove also has the following value added support services available:
- On-Site Training - Billed at a daily rate
(plus expenses)
- Consulting/Implementation Support (web and/or
phone) - Billed at an hourly rate
For complete details about our support options
- or to learn more about how you can purchase Reactor 5, contact us at
(818) 440-1234 or sales@oakgrovesystems.com.
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